Susanne and I were talking this morning about the number of really satisfying feedback comments we get. I use the term “satisfying” because that's what they are. When you receive good service from us, not only does it benefit you, but it also benefits us. There is something positively rewarding about hearing from people who feel they had a good experience with us.
So, we work very diligently to provide service that is exceptional enough that you are moved to comment on it. That’s our goal.
Sometimes we mess up. After all, unlike the big companies, we are human. Two human beings who select items for resale that we would be happy to own ourselves if no one buys them.
(Once, we tried to buy for the “market”. We bought some things we weren't crazy about but thought others would like. We were wrong. And disappointed. It was a lesson reminded of every time we look at something we are not that fond of. Ever since, we buy only items that please us. That way, if they are not sold, we have the pleasure of enjoying them ourselves.)
But I have digressed somewhat from the subject of good service and its value.
The point is, when we treat people the way we would like to be treated, it has intrinsic value for us. We feel good about doing it. We hope you do too. And when you tell us about it, we are thrilled.
Which brings me to the other component of value, price. We’ll save that for a follow-up blog post. Thanks for being a reader and, if you are a customer, especially for giving us the honor of serving you.